F.A.Q. (Frequently Asked Questions)

 

 

 

Thanks for visiting TrainWildHorses.com.  Hopefully you'll find the answers to any questions you may have below.  Just click on the question to see the answer.  

 

If we haven't answered your question here then please contact us and we'll respond with an answer to your query.

 

Product Questions

  1. What is an ebook?

  2. Are they physical books or just digital?

  3. Can I get hard copies of the books?

  4. I don't like to read on screen, can I print the books?

  5. How many pages are there in the books?

  6. When will my order be delivered?

Ordering Questions

  1. Can I pay by check or money order?

  2. Can I order over the phone?

  3. Can I order even if I don't have a credit card or don't want to use it online?

  4. Is there a guarantee?

  5. How can I get a refund if I don't like them?

  6. When will my order be delivered?

 

Product Answers

 

  1. What is an ebook?

    An 'ebook' is the name given to a book that is in digital form.  It exists as a digital file (most commonly a PDF file) rather than being a physical hard copy book that sits on a bookshelf.

    They are downloadable and stored as a file on your computer.  You can open them to read on your computer or print them out to read if you prefer.  Free software that most computer users have is all that is required.  PDF files can be opened with Adobe Acrobat Reader which is available free from www.Adobe.com.

  2. Are they physical books or just digital?

    The books are in 'ebook' or digital form.  They are not physical books but files that you will download to your computer.

    This has three main benefits to you:

    1/ Instant delivery - no wait time - you can download and start just minutes after ordering.

    2/ Reading flexibility.  You can easily carry all 12 ebooks around on your laptop if you travel and read them anywhere you like.  Or, if you prefer you can easily print them out and even put them in a binder if you like so you can sit in a comfortable chair and read them.

    3/ I can deliver massive value to my customers - you're getting 12 ebooks for the price of what one would cost you including delivery!

  3. Can I get hard copies of the books?

    At the moment we only sell the ebooks in digital downloadable format. We have looked at selling hard copies but the extra costs in production, storage and delivery would mean we would have to charge much, much more for them.

    So at the moment we are sticking to digital format in order to supply maximum value to our customers. The books are in PDF format and can be printed out for reading.

    For more information see 1 and 2 above.

  4. I don't like to read on screen, can I print the books?

    Yes, you may print the ebooks to read and in fact many of our customers do so.  I suggest that you follow the printing instructions in the front of the ebooks for maximum efficiency, ease and minimum cost.  

    Printing is very easy to do yourself or you can get your local printshop to do it for you very cheaply.  In fact one of our customers just recently emailed the following: 

    "E-book excellent and now printed and bound - all remarkably easy and straight forward...I actually just emailed it to the local stationary shop .... from that email they printed and bound it in 2 volumes ... cheaper than printing it yourself and Easy."


  5. How many pages are there in the books?

    The total page count of all the books is about 340 pages.  

    If you follow the printing directions in the front of the ebooks you'll only need around 85 sheets of paper (printing 2 sides per sheet and double sided) and end up with a neat printout that is easy to read and manage.

 

 

Ordering Answers

 

  1. Can I pay by check or money order?

    I'm sorry but we don't accept checks or money orders.  We've tried in the past but with confusion over exchange rates the postage delay and the fact that the bank admin charges significantly add to the price made it more trouble than it was worth.

    You can still purchase through Paypal if you don't have a credit card or don't wish to use it online. Just go to www.Paypal.com and open an account and you can link it to your bank account.

  2. Can I order over the phone?

    At the moment we're unable to process orders by phone.  

    I do understand if you're concerned about ordering online - I used to feel the same way until I realized that it was more secure to purchase online than over the phone (provided the website is secure and legitimate as HorseTrainingSecretsExposed.com is, of course).   We use the largest retailer of digital goods on the internet (Clickbank) as the payment processor - the transactions are more secure than ordering by phone and in fact I'm not able or allowed by my transaction processor to process my orders by phone for precisely that reason.

  3. Can I order even if I don't have a credit card or don't want to use it online?

    Yes.

    If you're concerned about using your credit card online then I can tell you that our payment processor is the largest digital goods retailer on the internet and they use high security for all transactions but if you're still wary and don't wish to use your card online another option is Paypal.  Paypal are very secure (they are an eBay company) and you can open an account for free and transfer money from your bank account to your Paypal account and then you can pay by Paypal.

    Another suggestion is to see if you can get a friend or family member to purchase for you with their credit card and just give them the money if you don't have a credit card.  Of course the guarantee will still apply and in the unlikely event that you wanted a refund it would be refunded to their card and they could then return your money.

  4. Is there a guarantee?

    Yes, we have a risk-free, no-questions asked, 100% money back guarantee as stated on the website.  It's a full 8 week (56 days) money back guarantee which means if you're not satisfied with our purchase for any reason just request a refund within the guarantee period and your money will be quickly and cheerfully refunded.  

    We don't get many refund requests but when the odd one does come in we refund immediately.

  5. How can I get a refund if I don't like them?

    Just email and ask for one.  Simple.  We don't get many refund requests but when the odd one does come in we refund immediately.

  6. When will my order be delivered?

    You will be able to download your purchase right away.  Immediately after your entering your payment details your transaction should be processed and you'll be taken to a page to register your purchase and then you'll be taken straight to the download page to get the ebooks.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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